I will never be use AA yet again!! I booked a flight for me and my son to join our spouse and children on trip. Prolonged Tale quick a thing came up and we are unable to go presently. I identified as your company with around a weeks detect. Canceled the battle with phone rep John; who was extremely polite. He didn't say anything about the quantity of demand I will be arise for canceling the flight. I known as again to question about the demand and I had been advised that I would be demand $two hundred by AA and $50 within the source I used to e book the flight for each person. That I might have a $15 credit for every man or woman… I questioned to talk to her supervisor and Michelle Morgan was the individual I future talked to. She was no help, I questioned to talk to her supervisor and she or he stated that there was no one higher than her. I advised her that I was absolutely sure that there was a person higher than her. Ultimately she said which i could head to the customer relations Internet-web page. Once more I asked her twice for her supervisor’s identify and she or he replied shopper relations. I once more explained to her I preferred the title of her immediate supervisor, the person that she documented to…the title provided was Jalia Elisidi .
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I’m particularly dissatisfied that your Airline has interjected its enterprise inside of a socio-political concern regarding the new Bill signed into law by our Governor. What you have interpreted as “discrimination” in opposition to the LGBT Group is simply a bill guaranteeing “equivalent legal rights” for all.
i have had terrible experiences with american airlines. I am able to’t even price their customer service because it is much down below a a single star. client relations Reps are impolite, limited, and unfriendly.
We'd like a prepared verification from American Airlines to method our cruise coverage declare. Stating the conditions of delays within the day we traveled to board our ship.
I lately had a flight cancelled by American Airlines and stood in a very line for forty five minutes to receive rebooked on another flight. I used to be stunned to find out the gate brokers didn't Have got a view in to the offered USAIR flights.
I ordered an airline ticket via expedia for vacation in March 2016. the information gained with my acquire indicated that I should really Get hold of the airline for seat assignment. These days, I contacted the airline, exceptional purchaser service . Nonetheless, I had been knowledgeable that since I didn't obtained my ticket straight from your airline, there can be a cost for me to obtain a seat.
I planned to have a second to connect with out the excellent consumer service Connie Sanders in your Dallas office gave my spouse And that i in a really stressful problem. Connie went earlier mentioned and past to make certain we were looked after and her level of interest to fixing our hassle crammed day was remarkable, she one handedly restored my faith in your Group and he or she justifies congratulations with the operate that she does.
Member. I presented to purchase the seats because I used most of my miles on this family vacation. I don’t understand each and every time I fly American I've issue’s.
I've also penned about my luggage being scraped up and ruined…. I sense as though I am because of some payment, and a refund of $50 for my journey…. I am a patient Girl, but I do hope another person contacts me before long relating to this….
I flew on American airlines for The 1st time and very last. our baggage was destroyed with black grease on it significant hunks out on the handles and wheels. your aircraft was filthy and very unpleasant. the flight crew wasn't pleasant in the slightest degree. My granddaughter was with me and is particularly about 6ft tall no space for her legs and man or woman laid back again in her seat and he or she could not shift in any respect in her seat.
the AA man or woman with the AA terminal to become extremely snide, when in fact I had performed everything in my Command to acquire for the aircraft inside a timely fashion.
traveling from Miami to Lima on Saturday March 21 even if I reserve the seats upfront I obtained the last row on the correct facet by the window and the seat didn't go making my flight tough ., on the way back again on flight # 918 the service was worst. from the sign in I had to open up my match cases to even up the weigth . After i present to buy the 3 additional lbs they try and charge me $ 180.00per match case. averting to pay $ 480.00 I needed to go on he flooring to maneuver around my belongins ,I needed to go back to the counter due to the fact out seats ( we have been # 10 on line at check in ) have been separates, after that we had to keep walking around the gates because the counter staff never ever gave us the gate selection, ( After i talk to with regards to the gate data to a different amercian ailines staff in gate 26 he pointed for the gate screan ) this time the seats felt lesser that regular , the food stuff was terrible, the bread was so tricky , the lettuce within the salad glimpse outdated , I returned the meals precisely the same way which i gained it, the light turns off when im reading severeal occasions that I had click for more to help keep my finger to the change to carry on looking through right after 5 horrible hrs I received to the conclusion that I wont travel on American Airways once more
My son experienced the worst expertise in your airline. I are not able to tell you the impression it had….He was on account of fly into Pittsburgh from Miami — his flight was cancelled. He found out the Saturday evening 10 several hours ahead of his flight. He was then on maintain for an extremely long time while they were being attempting to reroute him. He had an audition With all the Pittsburgh Symphony around the Monday early morning the next day. Then the routed him on An additional flight with quite nominal time for you to transfer. thirty minutes. He obtained into the airport, that flight was delayed and he would overlook the transfer. They identified A further flight but only one seat, which he could not do because of The truth that he had to buy his cello. Time soon after time he was on maintain as well as the brokers weren't rather helpful. Lastly he ended up acquiring to just accept the only real risk which was a flight to Charlotte accompanied by a stay right away and then on to Pittsburgh ideally an hour or so before audition. They explained they might not give him a resort voucher above the cell phone or on the ticketing location, but there could be lots of folks handing them out in Charlotte.